Tele-Triage Injury Care
What is Tele-Triage?
When workers get hurt, you need a solution for quick care. With tele-triage, your employees call our toll-free number when an incident occurs for immediate treatment without leaving the job site.
Tele-Triage is purpose-built for workplace injury response, giving your employees access to licensed clinicians at the moment of incident. Whether on the floor, in the field, or on the road, injured workers get real-time medical evaluation and a customized first-aid plan, without unnecessary clinic visits or inflated costs.
Tele-Triage improves your safety program and increases productivity
Tele-triage is less expensive per incident, which lowers your cost per case to significantly reduce overall injury costs.
There are less recordable cases since all treatment is classified as “First-Aid” under OSHA standards.
No claims are filed with your insurance carrier within Tele-Triage, this leads to improved MOD Rates and reduces Workers Compensation claims.
Instant access to medical assistance increases worker productivity and reduces downtime.
(15 min. average tele-triage time vs. 3 hours offsite)
How It Works
Assess – A licensed clinician evaluates the injury based on the mechanism of the injury and physician created protcols
- Develop – Create a first aid plan that takes into account all aspects of the injury, including the essential functions
- Ongoing Monitoring – We track progress, provide follow-up, and document every step with your employee
- Resolution – The employee has returned to self-reported pre-injury status with first aid recommendations
Average time of initial call duration: 15 minutes
More than 60% of calls are resolved with tele-triage – these incidents are classified as First-Aid under OSHA guidelines
Why Not All Triage Services Are Equal
Insurance Triage Lines
Conflicts of interest
Triage often triggers claims
Mixed Messages around OSHA reporting
Employee trust concerns
May blur claim timelines
Examinetics Tele-Triage
Clinician-first, employer-focused
Most cases resolves as First-Aid
Clear, OSHA-compliant documentation
Trusted, confidential care
Dedicated Injury response only
Free triage isn’t free when it leads to recordables, rising EMR, or legal risk.
Case Study: A Utility Company Cuts Injury Costs by 51% and Lowers EMR with Tele-Triage
The Challenge
A national utility services company was facing an alarming trend: its Experience Modification Rate (EMR) had been climbing steadily for five years, peaking at 1.27.
Their workforce operated in remote, high-risk environments, and whenever an injury occurred—no matter how minor—employees were being sent to emergency rooms for evaluation and treatment. This created a cascade of costly outcomes:
- Increased OSHA recordables
- Higher workers’ comp claims
- Downtime for employees traveling offsite
- Escalating injury-related costs and EMR
The Solution
Examinetics partnered with the client to implement a comprehensive injury management program, with Tele-Triage as the frontline strategy.
We began by:
- Analyzing three years of loss run data to pinpoint trends and cost drivers
- Training supervisors on when and how to activate the Tele-Triage injury line
- Establishing usage protocols for all field and project teams
- Integrating Tele-Triage data into their existing safety tracking systems
With 24/7/365 access to licensed clinicians, employees could now report an injury and speak with a medical professional immediately, from any job site in the country.
The Results
- 64% of injury incidents were resolved through Tele-Triage
- Injuries that previously triggered ER visits were now handled onsite as OSHA-compliant first-aid cases, with no recordable event, no claim, and no disruption.
- 51% reduction in injury management costs
- The company reduced clinic invoices, claims filings, and administrative overhead; freeing up resources for preventive safety investments.
- EMR dropped from 1.27 to 1.01
- Over three years, their EMR improvement translated into tangible savings on workers’ comp premiums, enhanced eligibility for bids, and reduced audit exposure.
- Employee satisfaction improved
- Workers reported higher trust in the injury response process. They appreciated the convenience of remote care and felt the guidance provided was more appropriate and personalized than the care they received from urgent care clinics or ERs.
The Impact
This transformation illustrates how the right first step can reshape an entire injury management strategy. By replacing reactive, costly responses with a proactive Tele-Triage model, the company regained control of its safety outcomes, lowered operational risk, and restored confidence across the workforce. Supervisors were empowered with a simple, repeatable process. Safety leaders had better visibility into incident data. And employees received faster, more focused care, without unnecessary clinic visits or claims. Most importantly, the organization shifted from a pattern of escalating costs to one of sustainable compliance, cost savings, and workforce trust.
Why Tele-Triage Makes Sense
- Proactive plan to reduce OSHA recordables and Experience Modification Rate (EMR)
- Solution for immediate care when and where an injury occurs
- Great for remote job sites or companies with no onsite clinic
- Help after-hours or when running production 24/7
- Consistency in injury response creates exmployee satisfaction & decreased recordables
The Examinetics Advantage
- 24/7/365 access to licensed clinicians
- Physician-led injury protocols
- Integrated documentation & reporting
- Global availability
- One point of contact for all services
- Part of a full EHS Risk Management solution
The tele-triage platform ensures every incident is handled swiftly, consistently, and in your company’s best interest.