1. What is your role, and how does it contribute to the overall mission at Examinetics?
My role as Manager of Equipment and Supplies is to ensure every scheduled client visit is completely ready for service, as well as providing personal protection items to ensure our technicians are prepared for safety and success. This has become even more important as we take many precautions against coronavirus.
Our warehouse team can choose from over 600 different supplies or pieces of equipment, and we ship dozens of packages daily out to the field to provide top-notch services. We are the behind-the-scenes team setting up the front lines techs for success.
2. What current projects are you working on?
Right now, we are involved in ensuring all audiometers and PortaCount® respirator fit testers are properly calibrated to make sure all mobile units have suitable equipment. We establish an annual plan to return all audiometers and fit testing equipment back to ESF at some point to be recalibrated. We coordinate with scheduling, field staff and other teams to make sure communication is good and prevent any issues with service deliverability.
3. What professional habits/systems/mantras have you developed during your career?
I have one particular professional mantra I try to follow: I do not expect any of this team to do something I have not or will not do myself. Daily, I try and place myself in my teammates’ shoes to ensure strong processes are followed, and nothing is left to chance. Also, I want to ensure we, as a team, can enjoy what we do and develop relationships with our CSC’s and technicians. I believe that we should learn from mistakes and enjoy successes.
4. What is the most rewarding part of your job?
For me, seeing our high client survey scores always makes the job worth it. There’s something gratifying looking back over each week and knowing our team made a positive difference in the client experience. It’s one of those roles where people only notice when you mess up, so it’s nice to see our small part contribute to high overall client satisfaction.
5. What advice would you give your younger self?
This is a great question. I would tell myself to slow down and enjoy each day more. It is not just about making people happy or making money. It has to do with doing things right, which can be hard, but always worth it.
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