Workplace injury management is a structured process to ensure employees receive timely, appropriate medical care after a work-related injury. It includes incident response, medical evaluation, case management, and claims coordination – all designed to reduce costs, minimize downtime, and avoid unnecessary OSHA recordables.
Workplace Injury Management
Our injury management program helps you ensure employees receive proper medical attention, reduce lost time from work, lower cost-per-incident, and eliminate unnecessary recordable events.
Examinetics Injury Management Solution
Our physician-led Injury Management Solution delivers fast, proactive support for workplace incidents and injuries. A coordinated team of physicians, certified occupational health nurses, physical therapists, and safety specialists ensure that your employees receive the right care and that every case is managed efficiently to reduce liability.
From rapid incident response to streamlined claims administration, we provide complete end-to-end coverage.
Tele-Triage Injury Care
Immediate phone access to licensed clinicians who provide remote first-aid incident evaluation and a plan of care.
Service is available 24 hours per day, 7 days per week, 365 days a year.
Case Management
Case management of clinic-based injury care at our 8,500 near-site clinic locations.
We manage and communicate all aspects of the process to ensure proper employee care, while also minimizing unnecessary recordable events.
Claims Services
Review and price adjustment for any claims that are being self-paid.
Investigation of suspect claims properly determine acceptance or recordability status.
Drug & Alcohol Testing
On-Demand post-accident drug & alcohol testing performed onsite to ensure rapid response and compliance
Minimizes downtime, maintains chain-of-custody, and supports regulatory reporting neeeds.
Tele-Triage
Tele-Triage improves your safety program and your bottom line
When workers get hurt, you need a solution for quick care. With tele-triage, your employees call our toll-free number when an incident occurs for immediate treatment without leaving the job site.
Tele-Triage is purpose-built for workplace injury response, giving your employees access to licensed clinicians at the moment of incident. Whether on the floor, in the field, or on the road, injured workers get real-time medical evaluation and a customized first-aid plan, without unnecessary clinic visits or inflated costs.
How It Works
Assess – A licensed clinician immediately evaluates the incident based on the mechanism of the injury and our physician created protocols
Develop – Create a first aid plan that takes into account all aspects of the injury, including the essential functions of the job
Ongoing Monitoring – We track progress, provide follow-up, and document every step with your employee
Resolution – The employee has returned to self-reported pre-injury status with first aid recommendations
Average time of initial call duration: 15 minutes
More than 60% of calls are resolved with tele-triage – these incidents are classified as First-Aid under OSHA guidelines
Tele-triage is less expensive per incident, which lowers your cost per case to significantly reduce overall injury costs.
There are less recordable cases since all treatment is classified as “First-Aid” under OSHA standards.
No claims are filed with your insurance carrier within Tele-Triage, this leads to improved MOD Rates and reduces Workers Compensation claims.
Instant access to medical assistance increases worker productivity and reduces downtime.
(15 min. average tele-triage time vs. 3 hours offsite)
Why Not All Triage Services Are Equal
Insurance Triage Lines
Conflicts of interest
Triage often triggers claims
Mixed Messages around OSHA reporting
Employee trust concerns
May blur claim timelines
Examinetics Tele-Triage
Clinician-first, employer-focused
Most cases resolves as First-Aid
Clear, OSHA-compliant documentation
Trusted, confidential care
Dedicated Injury response only
Free triage isn’t free when it leads to recordables, rising EMR, or legal risk.
Case Management
Our workplace injury case management program provides complete coordination of clinic-based care, including:
- Appointment scheduling
- Progress tracking and communication
- Plan-of-care review to ensure appropriate treatment
- Clear, consistent reporting for your team
National Clinical Network
Network of 6,500+ clinics nationwide with the expertise you need.
Our extensive clinic network is comprised of occupational medical clinics, specialists, and after-hour treatment to ensure your employees receive reliable in-person care supported by high-touch customer service.
We can custom build a network based on your facility locations across the country for a single clinic point of contact and consistent protocols and reporting.
We partner to take the burden off you by:
- Scheduling directly with your employees
- Managing injuries with the treating clinic and your insurance carrier if a claim is filed
- Minimizing the negative impact of work-related injuries through depth of knowledge of essential functions of each job, work schedules, and ability to accommodate limitations of the injured employee
- Advocating for your company by navigating regulatory guidelines when treating, documenting, and logging injuries
Nationwide Coverage | Wide-Range of Services | Direct Scheduling
Examinetics evaluates every clinic through a five-step audit and qualification process. Only those that meet our rigorous standards proceed to a two-step training program for both clinical and administrative staff. Each clinic is then subject to semi-annual audits to ensure continued quality performance. This network includes occupational medical clinics, specialists, and after-hours care tailored to your workforce’s needs.
We customize every network to meet your organization’s specific requirements, analyzing the past three years of loss run data and incorporating factors such as:
- Work schedules and shift patterns
- Job tasks and descriptions
- Service and reporting requirements
- Job site locations
- State injury management guidelines
- Industry regulations (OSHA, MSHA, FRA, etc.)
This comprehensive approach ensures consistent, immediate, and proper medical attention for every workplace injury, all managed through a single point of contact at Examinetics for both care coordination and data management.
Claims Services
Minimize losses through our claims administration and claims investigation, aimed to lower your Experience Modification Rate and reduce ramifications and clinic costs.
Claims Administration
Our team works on your behalf
- Act as your representative in the claims process
- Negotiate clinic invoices using our healthcare system expertise
- File claims promptly to speed recovery and reduce your administrative workload
- Ensure accurate documentation and reporting aligned with regulatory guidelines
Claims Investigation
Identify and fix root causes
- Determine claim validity and responsibility
- Identify recurring or preventable injury trends through data-driven analysis
- Develop custom prevention programs tailored to your work environment
- Train your internal team to perform effective investigations independently
Post Accident Drug & Alcohol Testing
Post-accident drug testing helps keep your employees safe, by deterring workplace injuries that occur under the influence. With our instant oral fluid drug tests you can test any time an incident occurs without having to leave your worksite. We also provide after-hours drug and alcohol assistance for incidents that happen outside 7 a.m. CST – 7 p.m. CST.
Stop Pain from Becoming a Problem
Workers aren’t reporting pain and it’s costing you. Discover how a proactive injury management program changes that.
A 2024 study by NSC of 1,000 workers (“Frontline Worker Survey”) asked respondents for their perspectives on safety and health.
Findings on pain reporting and early intervention:
- Nearly 30% of workers who have experienced pain at work don’t report it.
- About 1 in 4 workers either don’t know how to report pain or aren’t sure if a process exists.
- Workers are more likely to report pain promptly when they understand safety programs, hear about ergonomics regularly and are asked about symptoms.
Our team can create a program that solves the challenges of workplace injuries and business impact through our comprehensive injury management program.
The Transformative Power of a Proactive Injury Management Program
Implementing a proactive injury management program can save you money, reduce recordable incidents, streamline processes with one point of contact, and increase satisfaction.
Case Study: A Utility Company Cuts Injury Costs by 51% and Lowers EMR with Tele-Triage
The Challenge
A national utility services company was facing an alarming trend: its Experience Modification Rate (EMR) had been climbing steadily for five years, peaking at 1.27.
Their workforce operated in remote, high-risk environments, and whenever an injury occurred—no matter how minor—employees were being sent to emergency rooms for evaluation and treatment. This created a cascade of costly outcomes:
- Increased OSHA recordables
- Higher workers’ comp claims
- Downtime for employees traveling offsite
- Escalating injury-related costs and EMR
The Solution
Examinetics partnered with the client to implement a comprehensive injury management program, with Tele-Triage as the frontline strategy.
We began by:
- Analyzing three years of loss run data to pinpoint trends and cost drivers
- Training supervisors on when and how to activate the Tele-Triage injury line
- Establishing usage protocols for all field and project teams
- Integrating Tele-Triage data into their existing safety tracking systems
With 24/7/365 access to licensed clinicians, employees could now report an injury and speak with a medical professional immediately, from any job site in the country.
The Results
- 64% of injury incidents were resolved through Tele-Triage
- Injuries that previously triggered ER visits were now handled onsite as OSHA-compliant first-aid cases, with no recordable event, no claim, and no disruption.
- 51% reduction in injury management costs
- The company reduced clinic invoices, claims filings, and administrative overhead; freeing up resources for preventive safety investments.
- EMR dropped from 1.27 to 1.01
- Over three years, their EMR improvement translated into tangible savings on workers’ comp premiums, enhanced eligibility for bids, and reduced audit exposure.
- Employee satisfaction improved
- Workers reported higher trust in the injury response process. They appreciated the convenience of remote care and felt the guidance provided was more appropriate and personalized than the care they received from urgent care clinics or ERs.
The Impact
This transformation illustrates how the right first step can reshape an entire injury management strategy. By replacing reactive, costly responses with a proactive Tele-Triage model, the company regained control of its safety outcomes, lowered operational risk, and restored confidence across the workforce. Supervisors were empowered with a simple, repeatable process. Safety leaders had better visibility into incident data. And employees received faster, more focused care, without unnecessary clinic visits or claims. Most importantly, the organization shifted from a pattern of escalating costs to one of sustainable compliance, cost savings, and workforce trust.
FAQs
We partner with safety, HR, and risk teams to build proactive, physician-led programs. Our corporate workplace injury management approach provides single-point coordination, nationwide coverage, and centralized data – streamlining injury response across all your locations.
We begin by analyzing your injury trends, claims data, and workforce structure to design a custom program that fits your business. From there, we implement your injury response protocols across all service delivery models; on-site, clinic, and on-demand.
Our comprehensive workplace injury management services include tele-triage, case management, claims support, root cause investigation, and post-accident drug & alcohol testing. We manage every stage of the incident from the first report through recovery.
Tele-triage provides immediate access to licensed clinicians who evaluate injuries over the phone, deliver a first-aid plan of care, and monitor recovery. It supports efficient workplace injury management by reducing unnecessary clinic visits, avoiding recordables, and keeping employees productive on-site.
Our tele-triage services are available 24/7/365, ensuring employees always have access to timely care; whether an incident happens during a morning shift or overnight hours.
If further treatment is needed, we handle the scheduling and coordination through our national network of 6,500+ clinics. Our workplace injury case management team ensures continuity of care, documentation, and follow-through.
Our injury case management reduces the administrative burden by handling scheduling, treatment coordination, and insurer communications. We work to minimize unnecessary treatment and return employees to work faster.
Yes. We provide on-site and after-hours post-accident testing, including instant oral fluid drug tests, to ensure compliance without disrupting operations.
Our tele-triage and physician-based injury response classify most treatments as first aid under OSHA. This minimizes recordable events, lowers your TRIR, and reduces your workers’ comp costs.
We can reduce claim frequency through tele-triage and investigate suspect claims. Fewer claims mean better MOD rates and long-term cost savings.
Resources and Information
Read More About: An Injury Management Strategy For The Transportation & Logistics Industry Injury Management
An Injury Management Strategy For The Transportation & Logistics Industry
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Read More About: Workplace Injury Management: A Corporate Strategy to Reduce Recordables and Lower Costs Injury Management